From one small business to another, let's work and grow together
find out how we can help your small businesS
From one small business to another, let's work and grow together
find out how we can help your small businesS
HOW WE CAN HELP YOUR SMALL BUSINESS
HOW WE CAN HELP YOUR SMALL BUSINESS
WHO WE ARE
The Meaen Consulting Group Inc. has over forty years of combined working professional experience in Supply Chain Logistics, Customer Service and Operations, specifically in a consumer packaged goods and manufacturing environment, as well as in the Maritime Industry.
We will give advice, teach new skills and brainstorm to produce practical results for your small business. We will work with you on strategy, problem solving, as well as help plan and implement projects. Our consulting services are tailored uniquely to your business needs and will engage all levels within your organization to achieve success.
We would be glad to share our expert advice and offer a complimentary initial consultation.
Project Management
Project Management
Whether it's small or large , short or long term projects, and you require part-time or full-time temporary staff; we can assist or lead from initiating to closing your projects. We will work directly with cross functional departments, as well as external parties on your behalf to ensure the project achieves its specific goals, specific success criteria at the specified time.
Process and Continuous Improvement
Process and Continuous Improvement
We can can review existing processes, procedures and identify problematic areas and suggest possible improvements. We can design and implement necessary changes to optimize daily operations.
Customer Service Management
Customer Service Management
We can help develop policies, procedures and implementation for your customer service team. We offer our expertise in customer service excellence, through step by step process documentation, creating or updating Standard Operating Procedure (SOP) manuals, that can easily be used by your team.
Training
Training
A critical focal point for any business is customer service excellence. At Meaen, we can provide training on an array of areas; from coaching your team in managing both internal and external customers, answering calls, email etiquette, to complete order management.
We also offer individual or group training for Word, Excel and Powerpoint.
Contact us to discuss other training areas of interest we can help facilitate.
Logistics, Transportation & Warehouse Management
Logistics, Transportation & Warehouse Management
Whether you use LTL, TL or Intermodal, we will work with a variety of freight carriers on your behalf to source, negotiate and determine cost-effective solutions and schedule for your shipments. We will determine ways to: reduce freight damages, delays, and warehouse related issues, to avoid non-compliant fees from your customers.
We will evaluate ideal product pallet configuration for your products and that trailer space are fully utilized for each shipments.
Distribution Management
Distribution Management
We will explore your existing distribution processes and develop areas where we can consolidate or minimize trip frequencies.
Through collaborative engagement with your team, we will develop, as well as implement Logistics and Distribution strategies and solutions that optimizes efficiencies and reduce costs.
Temperature Controlled & Food Safety
Temperature Controlled & Food Safety
Not all carriers are created equal.
If your shipments require temperature controlled equipment for fresh or frozen products, regardless of the mode of transportation, (LTL, TL or Intermodal), we will find the right carrier that fits with your business needs.
If you are in the food industry and have HACCP, BRC or CFIA handling requirements to adhere to, not all carriers necessarily follow the same handling requirements. We can source the ideal carrier that will move and handle your products, without compromising temperature requirements while in transit.
We have extensive experience in working with temperature controlled carriers that understand the importance of food safety handling processes.
Material Handling
Material Handling
Together with your team, we will outline how to properly handle incoming /outgoing products, for inventory accuracy and reduce product damages.
We will identify the necessary documents to be completed at time of receiving/shipping of products, as well ensuring that inventory is transacted correctly for inventory accuracy.
Reduce the costs involved in investigating or disputing discrepancies with vendors and customers, by ensuring proper documents are completed at time of shipping/receiving.
Invoices & OS&D Claims
Invoices & OS&D Claims
We will review your freight invoices for billing accuracy and work directly with your freight carriers to correct existing or ongoing billing errors. In our experience, a billing error can continue indefinitely and can cost several thousands of dollars if not identified and corrected promptly.
If not properly investigated, OS&D claims may add unnecessarily costs to your business . We can review OS&D claims and offer guidance in assessing which claims are valid, to be disputed, or directed to your carriers or third party warehouses for resolution.
Maritime Industry
Maritime Industry
We work in the Maritime industry with government, private and academia. We provide our domestic and global clients consulting services through industry analysis, expert advice on numerous International Hydrographic Office (IHO) standards and training in these standards.